Kota BNI, Jalan Jendral Sudirman Kav.1, 10220 Jakarta, Indonesia
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Shangri-La Jakarta Overview

First Impressions

Walking into Shangri-La Jakarta, you immediately understand why this five-star property has such a devoted following. The lobby feels grand without being intimidating — there’s this perfect balance of Indonesian warmth and international sophistication that sets the tone for everything else. You’re right in the heart of Jakarta’s business district on Jalan Jendral Sudirman, but somehow the chaos of the city feels miles away once you step inside. The architectural design seamlessly blends contemporary elegance with traditional Indonesian elements, creating an atmosphere that feels both luxurious and authentically local.

The Location Advantage

The location is pretty much unbeatable if you want to be in the thick of things. You’re literally surrounded by Jakarta’s financial towers, high-end shopping, and some of the city’s best dining — couples rate the location 8.8 for romantic getaways. There’s something about being able to walk to Plaza Indonesia or catch those stunning city views from your room that just works. Plus, the free private parking is a genuine lifesaver in a city where finding a decent spot can be a nightmare. The proximity to major business centers makes it ideal for corporate travelers, while leisure guests appreciate easy access to cultural attractions and shopping districts.

Sleep and Comfort

The beds are genuinely exceptional — they’re designed for quality sleep when traveling. The hotel gets consistently high marks for comfort, and guests clearly appreciate the experience. The rooms strike this nice balance between luxury and livability, with those floor-to-ceiling windows that frame Jakarta’s skyline beautifully. The repeat guest rate here is actually higher than most properties, which tells you something about how people feel once they’ve experienced it. Each accommodation features premium linens, ergonomic workspaces, and marble bathrooms with deep soaking tubs that provide the perfect retreat after busy days exploring the city.

Dining Experience

The breakfast situation deserves its own mention — they’ve got this impressive buffet setup that covers everything from continental classics to proper Asian options, plus vegetarian and vegan choices that actually taste good. The main restaurant showcases both international and Indonesian cuisine, and it’s worth eating in even if you’re not staying here. They handle Indonesian flavors without dumbing them down for international palates, creating an authentic culinary experience. The executive chef sources ingredients from local markets while maintaining international standards, resulting in dishes that celebrate regional traditions while appealing to global tastes.

Why Guests Love It

What really sets this place apart is how it manages to feel both polished and genuinely welcoming. The staff seems to remember preferences, the spa treatments incorporate traditional Indonesian techniques alongside modern wellness approaches, and there’s this sense that they’re constantly fine-tuning the experience based on guest feedback. Recent visitors consistently rate it around 8.9 for location alone, but it’s really the combination of everything — the comfort, the service, the way they handle the details — that keeps people coming back. It’s the kind of place where business travelers feel productive and leisure guests feel pampered, with amenities and services that cater to both demographics seamlessly.

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Facilities

View:

  • City view
  • Pool view
  • Garden view
  • View

Bedroom:

  • Wardrobe or closet
  • Alarm clock

General:

  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Car hire
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Lift
  • Barber/beauty shop
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
  • Non-smoking rooms
  • Iron
  • Room service

Kitchen:

  • Refrigerator

Parking:

  • Valet parking
  • Parking garage
  • Accessible parking

Bathroom:

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Outdoors:

  • Outdoor furniture
  • Sun terrace
  • Garden

Wellness:

  • Kids’ pool
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full body massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Hair treatments
  • Facial treatments
  • Beauty Services
  • Sun loungers or beach chairs
  • Hot tub/Jacuzzi
  • Massage
  • Spa and wellness centre
  • Fitness centre
  • Sauna

Activities:

  • Live sport events (broadcast)
  • Live music/performance
  • Happy hour
  • Tennis equipment
  • Water park
  • Evening entertainment
  • Nightclub/D J
  • Tennis court

Living Area:

  • Desk

Food & Drink:

  • Coffee house on site
  • Wine/champagne
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed

2 swimming pools:

  • Open all year
  • All ages welcome
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Open all year
  • Suitable for kids
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas

Languages spoken:

  • English
  • Indonesian
  • Japanese
  • Chinese

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Ironing service
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV

Reception services:

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities
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House Rules at Shangri-La Jakarta

Pets:

  • Pets are not allowed.

Check-in:

  • From 14:00 to 00:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • From 09:00 to 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

9.5

Comfort:

9.5

Location:

8.8

Free WiFi:

9.0

Facilities:

9.4

Cleanliness:

9.5

Value for money:

8.6